THE USAGE OF SMART TECHNOLOGIES DURING CUSTOMER INTERACTION IN RETAIL BANKING AFTER COVID-19

Abstract

COVID-19 has been affecting all aspects of life as well as retail banking services. Retail banking has faced several transformations since the last 20 years and especially digital transformation influenced the way banks interact with their customers. After COVID-19 most applications should be changed for less contact and more level of sanitation. In this descriptive study, we would like to introduce and explain Self-Service Technologies which can take a leading role in customer interaction in terms of securing minimum contact, social distance, and hygiene while holding a competitive advantage after COVID-19.