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dc.contributor.authorKumru, Mesut
dc.contributor.authorYıldız Kumru, Pınar
dc.date.accessioned2016-12-26T21:25:58Z
dc.date.available2016-12-26T21:25:58Z
dc.date.issued2011-04
dc.identifier.citationKumru, M., Yıldız Kumru, M. (2011). Yüksek öğretimde öğrenci işleri hizmet kalitesinin ölçümü ve bir örnek uygulama. Uluslararası 7. İstatistik Kongresi (pp. 186-187). Antalya: Türk İstatistik Derneğien_US
dc.identifier.urihttp://hdl.handle.net/11376/2878
dc.descriptionKumru, Mesut (Dogus Author) -- Yıldız Kumru, Pınar (Dogus Author)en_US
dc.description.abstractDue to its main characteristics of intangibility, inseparability, heterogeneity andperishability, it is quite difficult to describe and measure the service quality in general. A number of methods have been developed to measure service quality in the application areas. As one of these methods, SERVQUAL is to be used in this study to measure the service quality of student affairs at higher education and the gaps between expected service and perceived performance for the service beneficiaries are derived.en_US
dc.description.sponsorshipHacettepe Üniversitesi, Valör Kongre Organizasyonlarıen_US
dc.language.isoturen_US
dc.publisherTürk İstatistik Derneğien_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectService Qualityen_US
dc.subjectServqualen_US
dc.subjectStudent Affairsen_US
dc.subjectStatistical Testsen_US
dc.titleYüksek öğretimde öğrenci işleri hizmet kalitesinin ölçümü ve bir örnek uygulamaen_US
dc.title.alternativeMeasuring the service quality of student affairs at higher education and an examplary application of iten_US
dc.typeconferenceObjecten_US
dc.relation.journalUluslararası 7. İstatistik Kongresien_US
dc.contributor.departmentDoğuş Üniversitesi, Mühendislik Fakültesi, Endüstri Mühendisliği Bölümüen_US
dc.contributor.authorIDTR143826en_US
dc.contributor.authorIDTR154068en_US
dc.identifier.startpage186en_US
dc.identifier.endpage187en_US


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