A holistic framework for performance measurement in logistics management
AuthorErensal, Yasemin Claire
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CitationERENSAL, Y.C. (2009). A holistic framework for performance measurement in logistics management. In ÖZAYDIN, Ö. (ed.). Proceedings of the International Conference on Prospects for Research in Transport and Logisticson a Regional - Global Perspective. pp. 161-166. İstabnul, Doğuş University.
The purpose o f this paper is to introduce and describe an approach to performance measurement o f logistics processes. The paper has four main parts. First, an introduction to logistics processes is provided. Then, the key performance indicators o f the logistics processes are outlined. Third, a new improvement oriented performance measurement framework o f logistics is presented. The originality/value o f this paper is that it uses balanced objective matrix methodology (BOMAX) fo r examining key issues o f logistics performance measurement at multiple levels within the organization. In this manner this article presents a comprehensive framework in constructing a strategic performance measurement system of logistic processes. It provides a multi-perspective approach which is more focused on the alignment of performance measurement framework o f logistics process with company strategies and addresses the consolidation issue of these multiple viewpoints in a single, consolidated value.